BHD Booking Policies & Guidelines

BUSS HA DOWN

Official Booking Policies & Client Guidelines

Luxury Hair. Professional Standards. Exceptional Experiences.

Welcome to BUSS HA DOWN!

At BUSS HA DOWN, we are dedicated to providing every client with an exceptional luxury hair experience. Our services are carefully designed to deliver premium hair quality, personalized craftsmanship, and professional attention to detail.

To protect the quality of our services, respect reserved appointment times, and ensure a seamless experience for every client, we ask that all customers carefully review the following booking policies before securing an appointment.

1. Appointment Reservations & Deposits

All BHD luxury hair installation appointments require a deposit to secure the selected date and time.

Deposit Requirements:

• Deposit amounts vary according to the selected service.
• The exact deposit amount will be displayed during checkout before payment.
• All booking deposits are applied toward the total service balance.
• The remaining balance is due at the scheduled appointment.
• Appointments are not confirmed until the required deposit has been successfully processed and booking confirmation has been issued.

ALL BOOKING DEPOSITS ARE NONREFUNDABLE, EXCEPT AS EXPRESSLY STATED IN THIS POLICY OR REQUIRED BY APPLICABLE LAW.

Deposits contribute toward advance hair sourcing, product preparation, materials, administrative arrangements, and the time reserved specifically for your appointment.

Deposit Exceptions

A deposit may be refunded if BUSS HA DOWN cancels an appointment and cannot provide the agreed service or a mutually acceptable alternative.

Refunds will also be provided when required by applicable consumer protection laws.

Any other exceptions will be considered individually and must be confirmed in writing by BUSS HA DOWN.

2. Personalized Hair Consultations

BHD Personalized Hair Consultations are available for clients requesting luxury hair installations, handmade wigs, custom coloring, haircuts, and personalized hair services.

Consultation Duration: Approximately 15–20 minutes.

Consultation Fee: $25.

The $25 consultation fee is credited toward the client’s qualifying BHD service when the client proceeds with that service. The credit is applied once and has no cash redemption value.

Consultations may take place:

• In person, by scheduled appointment.
• Virtually, through an approved video consultation.

Consultations may be scheduled before or after reserving a hair service. However, any required consultation must be completed before the installation or customization appointment.

Handmade Wig Clients

Clients purchasing BHD Handmade Customized Wigs are required to complete a personalized measurement consultation before construction begins.

Previously purchased handmade wig orders include their required measurement consultation at no additional charge.

3. Cancellations & Rescheduling

We understand that unexpected circumstances can arise. However, appointment reservations require advance preparation, material sourcing, and dedicated scheduling.

Cancellation Policy

All booking deposits are nonrefundable, subject to the exceptions outlined in Section 1.

Clients who need to cancel their appointments are encouraged to provide at least 48 hours’ notice.

Cancellation requests should be submitted through the available booking-management link or directly to BUSS HA DOWN.

Rescheduling Policy

All rescheduling requests are reviewed individually.

• Rescheduling is not automatically guaranteed.
• Approval depends on appointment availability, hair sourcing, preparation status, and the circumstances surrounding the request.
• Clients are encouraged to submit rescheduling requests at least 48 hours before their scheduled appointments.
• A previously paid deposit may be transferred to an approved replacement appointment at the discretion of BUSS HA DOWN.
• Additional charges may apply if the requested change requires new materials, additional preparation, or changes to the originally agreed service.
• Any additional charges will be communicated for approval before proceeding.

Clients will receive confirmation if their rescheduling request has been approved.

4. Late Arrivals & No-Shows

At BUSS HA DOWN, punctuality is essential to maintaining a professional and uninterrupted luxury experience.

20-Minute Grace Period

All clients are granted a maximum 20-minute grace period following their scheduled appointment time.

Clients arriving within this period may still receive their service, provided sufficient time remains to complete the installation properly.

Arrivals More Than 20 Minutes Late

Clients arriving more than 20 minutes after their scheduled appointment may have their appointment canceled or be required to reschedule.

Any rescheduling request will be reviewed individually.

Deposits for missed appointments remain nonrefundable, except as otherwise required by law or approved under a disclosed exception.

No-Shows

Clients who fail to attend their scheduled appointment without notice will be classified as no-shows.

No-show appointments result in forfeiture of the booking deposit, subject to applicable law and the deposit exceptions stated in this policy.

A new deposit may be required to schedule another appointment.

5. Hair Preparation Requirements

October – November Appointments

Clients receiving luxury sew-in or tape-in installations are required to arrive with natural hair that is:

• Thoroughly shampooed and clean.
• Completely blown out and dry.
• Properly detangled.
• Free from grease, oils, gels, edge control, leave-in conditioners, serums, and other styling products that may interfere with installation.

Clients who arrive without properly prepared hair may be required to reschedule their appointments.

Beginning December — Deep Hydration Shampoo Service

Our BHD Deep Hydration Shampoo Service will become available to assist clients with preparing their natural hair for installation.

Availability, additional appointment time, and any applicable service charges will be disclosed before booking.

For tape-in installations, hair must be properly cleansed and free of residue that could interfere with adhesive bonding.

6. Luxury Sew-In Experience

Our BHD Luxury Sew-In Experience includes:

• Three luxury hair bundles: 28”, 30”, and 32”.
• Your selected Straight, Body Wave, or Burmese Curl texture.
• Our customized BHD Braid-Down Technique.
• Personalized extension placement.
• Professional cutting and styling.

Leave-out and closure installation options are available according to the selected service package.

Hair availability and any applicable service upgrades must be confirmed before the appointment.

7. Luxury Tape-In Experience

Our BHD Luxury Tape-In Experience includes premium human hair extensions, with available lengths up to 40 inches.

Available fullness options include:

• 40 Sandwiches: 80 tape-in pieces.
• 50 Sandwiches: 100 tape-in pieces.
• 60 Sandwiches: 120 tape-in pieces.

Your appointment also includes personalized color and texture matching, installation, blending, cutting, and styling.

A video or in-person consultation may be required to evaluate your natural hair and determine the most suitable extension quantity and installation method.

Final extension placement will depend on the client’s natural hair density, condition, and ability to support the extensions.

All requested lengths, colors, and textures are subject to availability and confirmation before the appointment.

8. BHD Handmade Customized Wig Orders

BHD Handmade Customized Wigs are individually constructed according to each client’s confirmed measurements and specifications.

Personalized Measurement Requirement

All handmade wig clients must complete a personalized measurement consultation before their wig enters production.

Consultations may include:

• Head circumference and additional cap measurements.
• Lace selection and construction preferences.
• Desired length, texture, and fullness.
• Bundle quantity and density preferences.
• Custom color, highlights, or styling requests.

Production & Customization

• Wig construction begins after the required measurements and order details are confirmed.
• Production time depends on hair availability, customization requirements, and the agreed turnaround period.
• Expedited production may be available for an additional disclosed fee.
• Changes requested after production begins may require additional payment and processing time.
• Any additional charges will be disclosed for client approval before proceeding.

Handmade wig purchases are also subject to the applicable BHD Wig Order, Shipping & Return Policies.

9. Client Communication & Appointment Confirmation

Clients are responsible for providing accurate contact information when booking.

BUSS HA DOWN may contact clients regarding:

• Hair availability.
• Appointment confirmations.
• Consultation requirements.
• Measurements and customization details.
• Hair preparation.
• Scheduling changes.
• Special requests or service modifications.

Clients are encouraged to respond promptly to time-sensitive inquiries to avoid delays.

10. Hair Maintenance & Service Expectations

BUSS HA DOWN is committed to delivering luxury hair services with professional care and attention to detail.

Clients will receive maintenance recommendations appropriate for their selected service.

Hair extension longevity and overall results may vary depending on natural hair condition, installation suitability, styling practices, maintenance, and aftercare.

Professional maintenance, tape-in repositioning, extension removal, or additional styling appointments are not included unless expressly stated in the original service description.

If you have concerns regarding your installation, please contact BUSS HA DOWN promptly so we can review them.

11. Client Agreement & Acknowledgment

By completing a booking with BUSS HA DOWN, clients acknowledge that they have been provided access to the applicable service description and booking terms, including:

• Required deposits and payment arrangements.
• Cancellation and rescheduling policies.
• The 20-minute late-arrival grace period.
• Consultation requirements.
• Hair preparation instructions.
• Customization and hair availability conditions.

Clients agree to the terms accepted during booking, subject to applicable consumer protection laws.

BUSS HA DOWN reserves the right to make reasonable updates to these policies. Updated policies will apply prospectively and will not retroactively change the terms of an existing confirmed booking without agreement or a lawful basis.

Thank you for choosing BUSS HA DOWN.

We appreciate the opportunity to provide you with a personalized luxury hair experience.

Where Luxury Meets Precision.

BUSS HA DOWN | Las Vegas, Nevada